- Own the end-to-end customer journey for a portfolio of Mid Market accounts.
- Build and maintain relationships with key stakeholders, including senior decision makers.
- Drive structured governance: cadence, agendas, follow-ups, escalation paths, and accountability.
- Translate product usage and operational data into business-impact conversations (ROI, savings, operational efficiency).
- Identify expansion opportunities and partner with revenue leaders to execute land-and-expand motions.
- Detect and mitigate risk early through health indicators, adoption signals, and stakeholder engagement.
- Coordinate internal teams (Product, Implementation, Support, Revenue) to unblock customer outcomes.
- Maintain accurate account context and activity tracking in CRM and internal tooling.
SalesforceAccount ManagementData analytics+3 more