Customer Success Manager - SMB

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SimetrikFintech SaaS

Location: ColombiaFull-TimeMiddle

Salary not disclosed

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Job Details

Languages: Fluent in English and Spanish (written and spoken)
Experience: 4+ years of experience
Required Skills: SalesforceCustomer SuccessSaaSLookerAccount ManagementCRMData analytics

Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field.
4+ years of experience in Customer Success, Technical Account Management, or Solution Consulting roles within SaaS or enterprise software environments.
Track record in managing renewals and/or expansions.
Strong commercial acumen, with a clear understanding of renewals, contract value, and expansion strategy.
Demonstrated executive presence and ability to lead structured, outcome-driven conversations.
Analytical mindset capable of interpreting product usage signals for ROI narratives.
High operational discipline with rigorous documentation and CRM hygiene.
Proficiency with tools such as Salesforce, Gainsight, Looker, or similar platforms.
Fluent in English and Spanish (written and spoken).

Own the end-to-end customer journey for a portfolio of enterprise accounts.
Build and maintain relationships with key stakeholders, including senior decision makers.
Drive structured governance: cadence, agendas, follow-ups, escalation paths, and accountability.
Translate product usage and operational data into business-impact conversations (ROI, savings, operational efficiency).
Identify expansion opportunities and partner with revenue leaders to execute land-and-expand motions.
Detect and mitigate risk early through health indicators, adoption signals, and stakeholder engagement.
Coordinate internal teams (Product, Implementation, Support, Revenue) to unblock customer outcomes.
Maintain accurate account context and activity tracking in CRM and internal tooling.

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