Mid-Market Customer Success Manager
New
T
TeramindCybersecurity / SaaS
We're open to hiring in just about every country in the world!Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- CybersecurityCustomer SuccessHubSpot
Requirements
- 3+ years in B2B Customer Success with proven track record in driving adoption, retention, and expansion.
- Strong grasp of Customer Success frameworks, lifecycle management, and subscription renewal processes.
- Experience with HubSpot, ChurnZero (or similar CS platforms), and customer health metrics.
- Excellent relationship-building skills with ability to navigate high-stakes conversations across all stakeholder levels.
- Detail-oriented, highly organized, and willing to dive deep into technical product details.
- Cybersecurity experience is a plus.
Responsibilities
- Build and maintain strong relationships with enterprise customers as their primary post-sale contact, ensuring successful onboarding, adoption, and ongoing value realization.
- Drive product utilization by aligning capabilities with customer goals, delivering training and enablement, and conducting strategic reviews that demonstrate ROI.
- Own renewals by proactively monitoring customer health metrics, mitigating risks, and maintaining high satisfaction and retention rates.
- Act as customer advocate internally, collaborating with Product, Support, and Sales teams to resolve issues and influence roadmaps.
- Identify upsell and cross-sell opportunities, multi-thread relationships across customer organizations, and partner with Account Managers to expand accounts.
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