Merchant Success Manager, Mid-Market
New
L
LoopB2B SaaS Ecommerce
For this position, we are looking for a teammate located in the United States.Full-TimeMiddle
Salary$75,000 - $100,000 a year
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Job Details
- Experience
- 3+ years
- Required Skills
- Artificial IntelligenceData AnalysisCustomer SuccessAccount Management
Requirements
- 3+ years of customer success or account management experience with mid-market or enterprise businesses for B2B SaaS products.
- Proven experience managing accounts through the renewal process.
- Demonstrated accountability for meeting or exceeding revenue goals.
- Proven ability to uncover and close new opportunities within existing accounts.
- Experience managing merchant communications, either independently or in partnership with marketing teams.
- Ability to extract and analyze data to create value stories for customers.
- Demonstrated ability to use AI or automation tools to improve work efficiency and customer support quality.
- Strong cross-functional collaboration skills.
- Experience advocating for product, process, or service improvements based on customer feedback.
- Prior experience in the ecommerce industry is considered a significant differentiator.
Responsibilities
- Be accountable for revenue retention, renewals, expansion, and retraction mitigation across your assigned portfolio.
- Prioritize book of business using merchant goals, health signals, and product usage to drive proactive intervention.
- Lead complex renewal and commercial conversations with key stakeholder accounts.
- Partner with Account Executives to cross-sell additional products to existing merchant base.
- Host quarterly business reviews and regular touchpoints to align merchant priorities with product capabilities.
- Communicate new feature updates to drive product adoption and merchant success.
- Report product enhancement themes and merchant feedback to internal teams to influence product development.
- Use AI, automation, and templates to improve operational efficiency and consistency.
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