- Be accountable for revenue retention, renewals, expansion, and retraction mitigation across your assigned portfolio.
- Prioritize book of business using merchant goals, health signals, and product usage to drive proactive intervention.
- Lead complex renewal and commercial conversations with key stakeholder accounts.
- Partner with Account Executives to cross-sell additional products to existing merchant base.
- Host quarterly business reviews and regular touchpoints to align merchant priorities with product capabilities.
- Communicate new feature updates to drive product adoption and merchant success.
- Report product enhancement themes and merchant feedback to internal teams to influence product development.
- Use AI, automation, and templates to improve operational efficiency and consistency.
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