- Own stewardship of the application's highest-risk, highest-impact domain areas.
- Build measurement systems to track deployment frequency, commit activity, and support ticket trends.
- Prioritize permanent root-cause fixes over individual ticket resolution.
- Lead first-line triage of engineering support tickets and coordinate routing to appropriate teams.
- Drive team adoption of AI agents for domain maintenance and support triage.
- Represent team health and stability metrics to product and engineering leadership.
- Manage people, including 1:1s, feedback, growth, and performance.
- Maintain hands-on technical involvement to support the team and review code.
PHPPeople Management