Mid-Market Customer Success Manager
New
A
AzugaFleet Management
Can be located anywhere within the US.Full-TimeMiddle
Salary$60,000-$63,000 + bonus
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Job Details
- Experience
- Minimum of 2 years
- Required Skills
- SalesforceCustomer SuccessAccount ManagementCRM
Requirements
- Minimum of 2 years business to business account management experience.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Experience working with CRM software (Salesforce preferred).
- Bachelor's degree preferred, but not required.
Responsibilities
- Use disciplined account planning to maintain client relationships, enhance customer satisfaction, and increase account penetration.
- Handle customer complaints by investigating problems and providing solutions.
- Develop a comprehensive understanding of our solutions and how they overcome customer challenges.
- Work with cross-functional teams to develop strategies and materials to increase the quality and efficiency of support to customers.
- Drive strategic add-on and renewal business to Enterprise customers.
- Develop a long-lasting, trusted advisor relationship with assigned accounts.
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