Mid-Market Customer Success Manager
New
R
RiversideSaaS, Content Creation
Canada, Eastern time zone business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- At least 2 years
- Required Skills
- Customer SuccessSaaSAccount ManagementCustomer support
Requirements
- At least 2 years of experience in customer success or customer support in a SaaS environment.
- Experience managing a high velocity of accounts.
- Desire to work remotely in a fast-paced startup environment.
- Tech-savviness to learn Riverside's product functionality.
- Ability to excel in achieving KPIs and targets.
- Strong verbal and written communication skills in English.
- Strong analytical and problem-solving skills.
- Ability to prioritize, organize, and execute multiple tasks with deadlines.
Responsibilities
- Manage a portfolio of Mid-Market customers, acting as a strategic partner and trusted advisor.
- Drive adoption and ensure long-term retention and growth for assigned accounts.
- Lead regular business reviews and guide high-impact customer conversations.
- Identify opportunities for renewals and account expansion.
- Collaborate cross-functionally with Product and Marketing teams to influence roadmap priorities.
- Act as the voice of the customer to share feedback and best practices.
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