Customer Success Engineer
New
M
MercorAI Research Platform
Source API remote eligibility restrictions: MexicoContractMiddle
Salary40,000 - 50,000 USD per year
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Job Details
- Languages
- English
- Experience
- 2-5 years
- Required Skills
- Node.jsSQLFlaskNext.jsReactDebuggingSaaSZendeskTechnical support
Requirements
- Ability to debug web applications, evidenced by a degree in Computer Science, Software Engineering, or related technical field.
- Experience building modern web applications (React, Node, Flask, Next.js, etc.).
- 2-5 years of experience supporting customers on modern web applications.
- Experience doing SaaS-based product work.
- Experience using a support platform like Zendesk, Intercom, Help Scout, Freshdesk, or Crisp.
- Proficiency in near-perfect written English.
Responsibilities
- Respond to support requests from Mercor’s talent pool who have questions or issues applying for roles on our platform.
- Triage and investigate talent-reported issues by examining telemetry data, inspecting network requests, writing queries against our database, and troubleshooting common browser issues.
- Consolidate insights and make recommendations about product areas needing improvement.
- Build talent-facing documentation to address common questions in our support queue.
- Maintain enthusiasm and positivity while writing replies in near-perfect English.
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