Sr Technical Program Manager I - Adoption and Enablement
New
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AxonPublic Safety Software
Texas-Remote, United States; Remote, Central US. (Dallas, Austin, or greater Chicago metro areas), Central USFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- Quality Assurance
Requirements
- Proven experience delivering instructor-led training to professional audiences of more than 50 participants.
- Experience developing and executing structured training or enablement programs.
- Strong facilitation skills with the ability to engage both technical and operational audiences.
- Demonstrated ability to teach functional workflows and applied technical concepts with credibility.
- Ability to operate independently in front of customers and internal stakeholders.
- Proven ability to improve programs and processes using feedback, performance data, and evolving product or business needs.
- Background in law enforcement, public safety, emergency management, or similar operational environments preferred.
- Experience working with video management systems, real-time operations centers, or situational awareness platforms preferred.
- Hands-on experience supporting technical deployments or integrations in enterprise environments preferred.
- Working knowledge of IP networking fundamentals, RTSP/video streaming, DVR/NVR systems, and network connectivity preferred.
Responsibilities
- Own and execute adoption and enablement programs for the Axon Fusus platform across internal and external audiences.
- Serve as a trusted authority on Axon Fusus functionality and operational best practices across deployment and sustainment.
- Develop and execute training plans aligned with implementation timelines, onboarding needs, and product releases.
- Design, maintain, and continuously improve role-specific curricula for internal stakeholders and customers.
- Deliver high-quality instructor-led training to internal teams and external law enforcement customers.
- Facilitate foundational, intermediate, and advanced workflow training with operational and technical context.
- Act as an escalation point for post-deployment issues and support deployment validation and readiness assessments.
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