Support Operations Specialist
New
J
JobgetherOnline Tutoring
Open to residents of all 50 U.S. states and Washington, D.C.Full-TimeMiddle
Salary$21.07–$26.44 per hour
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Job Details
- Languages
- Professional business English
- Experience
- At least three years of experience
- Required Skills
- Microsoft ExcelMicrosoft OfficeReportingProcess improvementData managementCustomer support
Requirements
- Associate’s degree plus at least three years of experience in an administrative or operations role, or an equivalent combination of education and experience.
- Strong organizational skills and the ability to manage multiple responsibilities while maintaining accuracy.
- Highly detail-oriented, thorough, and process-driven.
- Strong written and verbal communication skills, including professional business English.
- A collaborative, team-oriented approach with a strong sense of professionalism.
- Demonstrated ability to follow established procedures and work reliably within structured processes.
- Proficiency with Microsoft Office applications, including Outlook, Word, Excel, PowerPoint, Project, and Visio.
- Ability to investigate operational issues, identify appropriate solutions, and collaborate with colleagues.
- Ability to successfully complete the required background check.
Responsibilities
- Prepare and compile tutoring session usage, attendance, and operational reports for district customers and internal accounting teams.
- Collect and organize individual tutoring attendance data from virtual classroom systems.
- Manage bulk user rostering and maintain accurate district rosters.
- Coordinate tutor substitution requests and session swaps in accordance with established procedures.
- Manage bulk scheduling of tutoring sessions for district customers and process cancellations or schedule changes.
- Prepare tutoring session reports to support payroll processing and monitor tutor adherence to operational guidelines.
- Support tutor onboarding by reviewing applications and certifications and verifying account setups.
- Investigate customer-reported issues, coordinate with cross-functional colleagues on resolutions, and communicate outcomes.
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