Customer Support Specialist
New
S
Super DispatchAuto transport
Open to candidates within the United States only. All work must be performed from within the United States.Full-TimeMiddle
Salary$45,000 – $50,000 / year
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Job Details
- Experience
- 2–4 years
- Required Skills
- SalesforceSaaSZendeskCustomer support
Requirements
- 2–4 years of experience in customer support, preferably in a SaaS or technical environment.
- Ability to convey technical concepts clearly to non-technical users.
- Experience supporting billing systems or payment platforms.
- Familiarity with software troubleshooting practices and customer success strategies.
- Ability to manage complex inquiries and resolve escalated issues.
- Proactive mindset with strong organizational skills.
- Willingness to work weekend shifts (Saturday or Sunday).
- Willingness to work late/evening shift hours through 7:00pm.
- Experience with CRM tools (Salesforce) or ticketing systems (Zendesk) is a plus.
Responsibilities
- Provide multi-channel support via email, chat, and phone to carriers, drivers, shippers, and brokers.
- Investigate and resolve billing concerns, including subscription management and invoicing discrepancies.
- Assist users with the SuperPay solution regarding payment processing and setup guidance.
- Identify, diagnose, and resolve technical and operational challenges.
- Educate users on platform features and best practices.
- Document recurring issues and contribute to knowledge base articles and user guides.
- Partner with product, engineering, and sales teams for seamless issue resolution.
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