Customer Support Specialist
New
A
AssignrSaaS
Must be authorized to work in the United States., Business hours in the Pacific time zone (Monday - Friday 9a-5p Pacific time), with occasional coverage on Saturdays.Full-Time
Salary27 USD per hour
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Job Details
- Languages
- English
- Required Skills
- DocumentationCustomer serviceSaaSTroubleshootingTechnical support
Requirements
- Minimum high school diploma or GED.
- Intermediate computer knowledge, including use of web applications.
- Understanding of web technology from an end-user’s perspective.
- Ability to independently learn and implement new technologies quickly.
- Fluency in English with excellent written and oral communication skills.
- Proven autonomy, attention to detail, and resourcefulness.
- Strong critical thinking and problem-solving skills.
- Self-driven with an ability to take initiative.
Responsibilities
- Respond to and handle tech support tickets including password resets and system navigation assistance.
- Schedule and conduct short Zoom walk-throughs for challenging support questions.
- Develop the technical support knowledge base by writing help documents and creating how-to video tutorials.
- Answer incoming customer phone calls to resolve issues and capture product feedback.
- Troubleshoot technical issues within the system and solve problems as they arise.
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