- Interact directly with customers by phone, providing friendly, professional, and timely support
- Use HONK’s proprietary technology to connect customers with our nationwide network of service providers
- Listen to and assess customer needs, build rapport, and provide solutions tailored to each situation
- Monitor service requests through completion and help resolve issues or delays that may arise along the way
- Communicate clearly with customers about their service, expectations, and next steps
- Deliver a high level of customer service while working efficiently in a fast-paced environment
- Think creatively and take ownership of customer issues to help ensure a positive experience from start to finish
- Develop a strong understanding of HONK’s services, technology, and processes
Problem SolvingCustomer service