End-User Support Technical Specialist
New
J
JobgetherConsumer Electronics
Based in the United StatesFull-TimeMiddle
Salary$60,000–$70,000 annual base salary
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Job Details
- Experience
- 1–3 years
- Required Skills
- Microsoft OfficeCustomer serviceTroubleshootingData entryTechnical support
Requirements
- Bachelor's degree preferred, or an equivalent combination of education and relevant professional experience.
- 1–3 years of customer service experience, preferably in a technical support, consumer products, e-commerce, or technology-focused environment.
- Strong knowledge of personal computers and proficiency with Microsoft Office.
- Strong technical troubleshooting and analytical capabilities, with the ability to diagnose issues and identify practical solutions.
- Excellent verbal and written communication skills, including confident and professional telephone communication.
- Exceptional customer-service orientation and the ability to manage difficult or dissatisfied customers with patience, diplomacy, and tact.
- Accurate data-entry skills and a strong attention to detail.
- Excellent organization, prioritization, follow-through, and time-management abilities.
- Ability to quickly learn and confidently navigate new systems, applications, products, and support tools.
- Results-oriented mindset with a strong sense of personal accountability and commitment to meeting or exceeding performance targets.
Responsibilities
- Provide Level 2 post-sales technical support to end users across a range of consumer products and digital services.
- Handle escalations originating from self-service resources, including FAQs, troubleshooting guides, and online help tools.
- Diagnose technical and product-related issues and provide clear, step-by-step solutions through phone, email, and chat.
- Support customers throughout the repair-service process, ensuring timely and professional communication.
- Assist customers with self-service platforms, including repair portals, online stores, and other digital support tools.
- Provide assistance with web sales order placement and direct online sales processes.
- Handle customer complaints and challenging interactions with professionalism, diplomacy, and tact.
- Develop and contribute to self-help content to improve the customer experience and reduce avoidable support requests.
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