Technical Support Specialist - Bilingual Spanish
New
J
JobgetherIoT Transportation
United States, 24/7 operation requiring flexibility across rotating shifts including afternoons, evenings, overnights, weekends, and holidays.Full-TimeMiddle
Salary52,300 - 60,500 CAD per year
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Job Details
- Languages
- Fluency in both English and Spanish, with the ability to read, write, and communicate effectively in both languages.
- Experience
- 1–3 years of experience in customer service, technical support, or a similar customer-facing technical capacity, along with 1–3 years of experience troubleshooting hardware and/or software issues.
- Required Skills
- SQLMicrosoft ExcelAnalytical SkillsCustomer serviceGoogle WorkspaceTechnical support
Requirements
- Fluency in both English and Spanish, with the ability to read, write, and communicate effectively in both languages.
- 1–3 years of experience in customer service, technical support, or a similar customer-facing technical capacity.
- 1–3 years of experience troubleshooting hardware and/or software issues.
- Strong technical aptitude and analytical problem-solving skills, with the ability to investigate issues methodically.
- Expert-level Microsoft Excel skills, including the ability to create pivot tables and reports.
- Technical proficiency with Google Workspace tools, including Sheets, Docs, and Slides.
- Highly organized and capable of managing multiple cases, priorities, and projects simultaneously in a fast-paced environment.
- Flexibility to work any schedule required within a 24/7 support environment, including afternoons, evenings, overnights, weekends, and holidays.
- Post-secondary diploma or degree in Engineering, Computer Science, or a related discipline is highly valued.
- Working knowledge of programming languages such as SQL, Python, C#, or JavaScript is highly valued.
- Familiarity with data warehouse technologies such as Google BigQuery is highly valued.
Responsibilities
- Provide technical support to customers, partners, sales representatives, and internal teams through phone, chat, and email, ensuring issues are handled professionally from initial contact through resolution.
- Diagnose and resolve hardware and software issues involving connected devices, connectivity, installations, network communications, device errors, platform functionality, and integrated technologies.
- Provide technical guidance across database setup, user management, rules and reporting, portal configuration, product implementation, and related platform capabilities.
- Investigate and resolve complex technical cases while maintaining detailed documentation and escalating critical or highly complex issues to the appropriate internal teams or management.
- Collaborate with internal departments and external partners to resolve issues involving cameras, keyless systems, accessories, and other integrated technologies, including coordinating device returns and exchanges.
- Contribute to global strategic initiatives and continuously adapt to evolving technologies, products, customer needs, and market requirements.
- Support a continuous 24/7 operation by working rotating schedules that may include afternoons, evenings, overnight shifts, weekends, and holidays.
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