DCIM Support Specialist
New
C
CarrierData Center Operations
United States, 9:00 AM to 5:00 PM PTFull-TimeMiddle
SalaryUSD 79000 - 158000 / year
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Job Details
- Experience
- 5+ years of experience in Technology, or Controls (BMS, EPMS, Automation), or DevOps; 1+ year of experience supporting enterprise applications.
- Required Skills
- SQLLinuxServiceNow
Requirements
- Bachelor’s degree in Engineering Technology, Computer Science, Electronics, Mechanical Engineering, Electrical Engineering, or HVAC.
- 5+ years of experience in Technology, Controls (BMS, EPMS, Automation), or DevOps.
- 1+ year of experience supporting enterprise applications, databases, communications equipment, storage, or data center operations.
- Demonstrated ability to troubleshoot Modbus, SNMP, and BACnet protocols.
- Experience with system administration and change management processes.
- Must be based in the United States and ideally located within the Pacific Time Zone.
- Available for core business hours of 9:00 AM to 5:00 PM PT.
- Reliable high-speed internet and dedicated quiet workspace for remote work.
- Preferred: Windows System Administration skills and knowledge of Linux.
- Preferred: Familiarity with Web technologies (IIS, XML, Web Services) and basic SQL.
Responsibilities
- Act as the subject matter expert for Nlyte application suite and related infrastructure.
- Resolve complex technical issues for high-profile customers, including escalation when necessary.
- Troubleshoot communication protocols including Modbus, SNMP, and BACnet.
- Manage integrations with enterprise tools such as vCenter, HP uCMDB, and ServiceNow.
- Design and implement technical training programs for internal teams and clients.
- Participate in a scheduled on-call rotation approximately once every two months.
- Maintain consistent support coverage from 9:00 AM to 5:00 PM PT.
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