Product Support Specialist
New
V
Virtix Health LLCFinancial Services
Employees must reside within and work within the continental U.S.Full-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- PythonSQLServiceNowTroubleshooting
Requirements
- Bachelor's degree in computer science, Information Systems, or a related field, or equivalent experience.
- Proven experience with enterprise applications and production support environments.
- Strong analytical and problem-solving skills for root cause analysis.
- Proficiency in SQL for basic querying and data validation.
- Familiarity with file transfer tools such as MoveIT, SFTP, or AWS S3.
- Experience using service desk platforms like ServiceNow or Jira Service Management.
- Knowledge of automation scripting languages, specifically PowerShell or Python.
- Excellent professional communication and documentation skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Ability to perform work at a computer terminal for 6-8 hours a day.
Responsibilities
- Respond to and prioritize incoming service requests and incidents.
- Perform root cause analysis and escalate complex issues.
- Configure application settings and maintain system parameters.
- Manage user access requests, permissions, and security compliance.
- Set up and monitor automated processes, including image and file transfers.
- Support project-related data loads and batch processing.
- Schedule and monitor recurring reports to ensure timely delivery.
- Monitor application performance dashboards to identify and resolve issues proactively.
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