Technical Support Specialist - Bilingual Portuguese
New
J
JobgetherConnected transportation, IoT
Based in United States, 24/7 support environment, including evenings, overnight shifts, weekends, and holidaysFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluency in English and Portuguese, both written and spoken.
- Experience
- 1–3 years of experience in customer service or technical support.
- Required Skills
- PythonSQLJavascriptC#Microsoft ExcelCustomer serviceGoogle WorkspaceTechnical support
Requirements
- Fluency in English and Portuguese, both written and spoken.
- 1–3 years of experience in customer service or technical support.
- 1–3 years of experience troubleshooting technical hardware and/or software issues.
- Advanced Excel skills, including the ability to create pivot tables and reports.
- Technical proficiency with Google Workspace.
- Flexibility to work any schedule in a 24/7 support environment, including afternoons, evenings, overnight shifts, weekends, and holidays.
- Post-secondary diploma or degree in Engineering, Computer Science, or a related field is highly valued.
- Working knowledge of programming languages such as SQL, Python, C#, or JavaScript is highly valued.
- Familiarity with data warehouses such as Google BigQuery is an advantage.
- Strong analytical, troubleshooting, and problem-solving abilities.
Responsibilities
- Provide technical support to customers, partners, sales representatives, and internal teams through phone, chat, and email.
- Troubleshoot and resolve hardware and software issues involving connectivity, installation, device errors, network communications, and platform-related inquiries.
- Provide technical guidance on database setup, user management, rules and reporting, portal configuration, and product implementation.
- Manage support cases from initial contact through resolution, ensuring timely, accurate, and customer-focused outcomes.
- Investigate customer complaints, provide effective resolutions, and escalate critical or complex concerns.
- Collaborate with internal technical departments and external partners to diagnose issues and develop appropriate solutions.
- Coordinate device and accessory return and exchange processes.
- Maintain detailed and accurate documentation of technical issues, investigations, and resolutions.
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