Inbound Lead Intake & Customer Service Specialist
New
J
JobgetherCustomer Support
South Africa, U.S. Pacific business hours: 7:00 AM–4:00 PM or 8:00 AM–5:00 PM PSTFull-TimeMiddle
Salary1,200 - 1,400 USD per month
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Job Details
- Languages
- Excellent spoken English
- Experience
- At least 2 years
- Required Skills
- Customer serviceActive listeningData entryCRM
Requirements
- At least 2 years of experience in customer service, inbound sales, lead intake, reception, or appointment setting.
- Excellent spoken English with clear pronunciation.
- Ability to communicate professionally with U.S.-based customers.
- Strong phone etiquette and interpersonal skills.
- Comfortable handling a high volume of inbound calls.
- Strong active listening skills.
- Ability to ask effective qualifying questions and accurately capture lead information.
- Experience entering and maintaining information in a CRM, ERP, or similar business system.
- Strong attention to detail and accurate data-entry skills.
- Reliable internet connection and access to a quiet work environment.
- Ability to work during U.S. Pacific business hours.
Responsibilities
- Handle inbound calls and customer inquiries professionally, courteously, and efficiently.
- Serve as a first point of contact for prospective and existing customers.
- Answer basic questions about products, services, processes, and procedures.
- Gather and qualify lead information including customer needs, project details, and contact information.
- Ask relevant qualifying questions to determine appropriate next steps.
- Accurately enter, update, and maintain customer and lead information in CRM or business systems.
- Distinguish between qualified opportunities, general inquiries, and escalation requests.
- Route qualified leads and customer concerns to the appropriate team members.
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