Director, Client Solutions & Delivery
New
J
JobgetherBroadband Services
USFull-TimeDirector
Salary122,400 - 204,400 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementAgileStakeholder managementClient relationship managementData analytics
Requirements
- Bachelor’s degree in Business, Operations, Project or Program Management, or a related field.
- 5+ years of progressively responsible experience in business leadership roles, with significant experience working directly with clients and/or prospects.
- Experience in Technical Solution Engineering, Service Execution, Service Solutions, IT Business Relationship Management, or a comparable client-facing role is a plus.
- Experience working within an Agile development environment and familiarity with structured product or solution delivery methodologies.
- Knowledge of extended service contracts and/or the broader service industry is highly desirable, along with an understanding of relevant industry and emerging market trends.
- Demonstrated experience designing and implementing business solutions successfully, with a clear understanding of how processes, technologies, systems, and operational teams interact.
- Strong analytical and problem-solving skills, with the ability to evaluate complex, time-sensitive information from multiple sources, make sound decisions, and communicate clear actions.
- Excellent written and verbal communication skills, with the professional presence and polish required to engage confidently with clients and senior stakeholders.
- Strong organizational and planning abilities, including the capacity to manage multiple projects simultaneously while maintaining structure, accuracy, and accountability.
- Proven ability to navigate complex issues, develop practical solutions, and influence internal and external stakeholders toward common objectives.
- Strong relationship-building skills, with the ability to establish trust, respect, and rapport while demonstrating a genuine understanding of a client’s business and priorities.
- Consultative mindset with the ability to probe effectively, uncover client needs and business drivers, and translate those insights into valuable business solutions.
Responsibilities
- Lead the end-to-end delivery of complex client and product solutions, ensuring initiatives align with client objectives, product strategy, business priorities, and organizational standards.
- Apply a disciplined, product-development approach to initiatives, guiding teams through concept development, solution design, financial modeling, journey mapping, partner selection, testing, evaluation, and rollout.
- Support the development of solutions across areas such as claims processing, forward and reverse logistics, payment platforms, self-service capabilities, and new product or feature offerings.
- Coordinate and facilitate cross-functional efforts across technology, operations, marketing, product development, finance, implementation, and other disciplines to translate solution concepts into effective delivery plans.
- Lead matrixed resources across product, business development, and marketing, creating alignment around priorities, milestones, dependencies, and expected outcomes.
- Partner closely with clients, product teams, implementation teams, and other stakeholders to identify business needs, understand drivers, and develop practical solutions that generate favorable results.
- Oversee the transition of completed client and product solutions to permanent product owners or operational teams, ensuring appropriate ownership, documentation, controls, and readiness.
- Ensure delivered solutions achieve their intended outcomes while operating securely, consistently, efficiently, and effectively within a strong control environment.
- Support process re-engineering, operational tool adoption, data analytics, and continuous improvement initiatives that enhance service delivery and business performance.
- Manage multiple concurrent projects and time-sensitive priorities while maintaining strong client relationships, professional communication, and delivery discipline.
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