Policy Manager, Quality
New
A
AirbnbTechnology, Trust & Safety
This position is US - Remote Eligible. You must live in a state where Airbnb, Inc. has a registered entity.Full-TimeManager
Salary$168,000 — $207,000 USD
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Job Details
- Experience
- 10-12+ years experience in a Policy or Trust and Safety role
- Required Skills
- Data AnalysisStakeholder managementCross-functional collaboration
Requirements
- 10-12+ years experience in a Policy or Trust and Safety role.
- Prior leadership on quality, standards, or community policy.
- Demonstrated experience defining and enforcing a quality bar at scale.
- Experience with review, rating, or reputation systems and related fairness and integrity issues.
- Experience designing policies for consumer two-sided marketplaces.
- Demonstrated capacity for critical thinking, research, and analysis.
- Strong attention to detail.
- Exceptional writing and communication skills.
- Thoughtful business judgment and strategic thinking.
- Proven ability to partner with and enable business teams.
- Fluency in data analysis and data-driven decision-making.
Responsibilities
- Lead policy development for host and guest quality, including Ground Rules and quality standards for stays.
- Draft clear and scalable policy frameworks that keep pace with product innovation.
- Collaborate with cross-functional stakeholders across Product, Supply, Community Support, and Legal.
- Guide policy operationalization efforts in partnership with cross-functional stakeholders.
- Support company quality initiatives with risk mitigation guidance and policy deliverables.
- Use data, research, and community insights to evaluate existing policies and drive revisions.
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