Staff, Technical Account Manager
New
J
JobgetherCloud Communications
Remote within the United States, 9:00 AM to 6:00 PM Eastern TimeFull-TimeStaff
Salary$116,960–$146,200
Apply NowOpens the employer's application page
Job Details
- Experience
- 6–10+ years
- Required Skills
- Node.jsPHPPythonJavaJavascriptC#ReduxReactRESTful APIs
Requirements
- 6–10+ years of relevant technical support, technical account management, software engineering, cloud technology, or comparable experience.
- Strong understanding of RESTful technologies and APIs.
- Broad server-side troubleshooting capabilities across Java, Node.js, PHP, C#, or Python.
- Client-side JavaScript experience with solid understanding of React and Redux.
- Strong networking troubleshooting skills including TCP/UDP and SSL/TLS concepts.
- Experience troubleshooting customer integrations and developer-facing SDKs.
- Previous experience managing dedicated customer accounts.
- Ability to communicate complex technical concepts effectively.
- Advanced time management and prioritization skills.
- Ability to work remotely in the United States during Eastern Time business hours.
- Willingness to travel occasionally for meetings.
Responsibilities
- Serve as the designated technical support engineering contact for strategic customers, owning complex technical issues.
- Diagnose and troubleshoot sophisticated cloud, API, application, networking, and integration issues.
- Work directly with customer and partner developers, architects, and support personnel to investigate issues.
- Provide proactive technical recommendations that improve customer environments and strengthen reliability.
- Collaborate with Product and Engineering teams by sharing customer feedback and filing detailed Jira reports.
- Prioritize incoming work according to technical complexity, customer impact, and situational urgency.
View Full Description & ApplyYou'll be redirected to the employer's site
