Staff, Technical Account Manager
New
T
TwilioCommunications Technology
Remote - US, 9am to 6pm Eastern Time (ET)Full-TimeStaff
Salary$116,960.00 - $146,200.00
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Job Details
- Experience
- 6 to 10+ years
- Required Skills
- Node.jsPHPPythonJavaJavascriptC#ReduxReactRESTful APIs
Requirements
- 6 to 10+ years of relevant experience.
- Strong knowledge of RESTful technology and API troubleshooting.
- Ability to troubleshoot server-side code including Java, Node.js, PHP, C#, and Python.
- Proficiency with client-side JavaScript, including React and Redux.
- Skill in troubleshooting network connectivity issues including TCP/UDP and SSL/TLS.
- Experience managing dedicated customer accounts.
- Advanced communication skills for technical and non-technical audiences.
- Strong time management and task prioritization skills.
- Ability to troubleshoot use of Twilio helper libraries.
- Dedication to the customer experience.
Responsibilities
- Serve as the designated technical support engineering contact for strategic customers.
- Resolve complex, high-impact technical problems in collaboration with customer developers, architects, and partners.
- Report reproducible bugs to Product and Engineering teams using JIRA.
- Analyze customer trends and patterns to provide feedback and drive process improvements.
- Provide proactive guidance to customers to reduce the risk of business-impacting downtime.
- Manage and prioritize support cases effectively under pressure.
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