Staff Technical Account Manager
New
T
TwilioCommunications Technology
Remote, USA, 9am to 6pm Eastern TimeFull-TimeStaff
Salary$116,960.00 - $146,200.00
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Job Details
- Experience
- 6 to 10+ years
- Required Skills
- Node.jsPHPPythonJavaJavascriptC#ReduxReactRESTful APIs
Requirements
- 6 to 10+ years of relevant professional experience.
- Strong knowledge of RESTful technology and API troubleshooting.
- Proficiency in troubleshooting server-side code including Java, Node.js, PHP, C#, or Python.
- Experience with client-side JavaScript, React, and Redux.
- Expertise in troubleshooting network connectivity issues including TCP/UDP and SSL/TLS fundamentals.
- Experience managing dedicated customer accounts.
- Ability to communicate complex technical concepts to diverse audiences.
- Advanced time management and task prioritization skills under pressure.
- Experience working with customers’ developers on helper libraries.
- Strong analytical skills and an inquisitive approach to problem-solving.
- Commitment to the customer experience.
Responsibilities
- Serve as the designated technical support engineering contact for strategic customers.
- Resolve complex, high-consequence technical problems by coordinating with customer developers, architects, and internal product/engineering teams.
- Deliver proactive guidance and technical recommendations to prevent business-impacting downtime.
- Report reproducible bugs to engineering teams via JIRA and track issues in Slack.
- Analyze customer trends and patterns to drive improvements in support processes and product development.
- Communicate complex technical issues effectively to both technical and non-technical stakeholders via phone and email.
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