Customer Engagement Manager
New
G
GoGuardianEducation Technology
This is a remote opportunity for candidates located in India, requires regular overlap with U.S. working hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- SQLData AnalysisMicrosoft Power BITableauRESTful APIsCustomer SuccessSaaSCRM
Requirements
- 3+ years of experience in Customer Success, Technical Account Management, Solutions Consulting, or similar customer-facing SaaS role.
- Experience working directly with U.S.-based customers.
- Proven track record in leading customer conversations, presentations, and business reviews.
- Experience supporting or retaining strategic or at-risk customers.
- Analytical and data-driven approach to identifying risks and investigating customer behavior.
- Familiarity with customer-facing web applications, data integrations, and APIs.
- Ability to troubleshoot technical issues and work effectively with Engineering teams.
- Strong communication, relationship-building, and organizational skills.
- Ability and willingness to regularly work during required U.S. working hours.
Responsibilities
- Partner with Customer Success to identify and support strategic and at-risk customers.
- Maintain a data-informed view of customer engagement, adoption, and churn risk.
- Investigate customer history and product usage data to identify root causes of churn.
- Synthesize customer feedback and product opportunities for the Product Management team.
- Troubleshoot product and data issues in coordination with Engineering and Solutions Engineering teams.
- Validate new features and workflows with customers to improve the product experience.
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