Customer Engagement Manager
New
G
GoGuardianEducation Technology
This is a remote opportunity for candidates located in India, regular overlap with U.S. working hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- SQLData AnalysisTableauProduct AnalyticsRESTful APIsProblem SolvingCustomer SuccessSaaS
Requirements
- 3+ years of experience in Customer Success, Customer Engagement, Technical Account Management, Solutions Consulting, or a similar customer-facing SaaS role.
- Proven experience working directly with U.S.-based customers.
- Expertise in leading customer conversations, presentations, and business reviews.
- Experience supporting or retaining strategic or at-risk customers.
- Strong analytical skills with experience using customer, product, or business data.
- Proficiency with customer-facing web applications, data integrations, APIs, and common web technologies.
- Ability to troubleshoot technical issues and work effectively with technical teams.
- Ability to work effectively across cross-functional teams like Sales, Product, and Engineering.
- Ability and willingness to regularly work during required U.S. working hours.
Responsibilities
- Partner with Customer Success to identify and support strategic and at-risk customers.
- Maintain a data-informed view of customer engagement, adoption, and churn risk.
- Investigate customer behavior and usage patterns to identify root causes of churn.
- Bring customer findings, recurring issues, and product opportunities to Product Managers.
- Collaborate with Solutions Engineering and Engineering to address technical customer issues.
- Validate new features and workflows with customers to improve product experience.
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