Referral Coordinator
New
J
JobgetherHealthcare
Remote work opportunity within the United States.Full-TimeEntry
Salary$55,227–$82,841, including hourly pay and performance-based incentives
Apply NowOpens the employer's application page
Job Details
- Languages
- Bilingual English/Spanish skills are preferred.
- Experience
- At least one year of contact center or comparable customer service experience.
- Required Skills
- Microsoft OfficeDocumentationCustomer serviceData entry
Requirements
- High school diploma or equivalent.
- At least one year of contact center or comparable customer service experience.
- Bilingual English/Spanish skills preferred.
- Willingness to participate in telephone-based direct sales activities.
- Ability to interpret and apply complex instructions, guidelines, and procedures.
- Strong computer skills with the ability to navigate multiple systems and databases.
- Strong typing skills.
- Excellent verbal and written communication skills.
- Strong organizational skills and ability to manage priorities and deadlines.
- Ability to take initiative and work independently.
- Ability to maintain composure and sound judgment in stressful situations.
- Commitment to accuracy, confidentiality, and professional standards.
- Demonstrated ability to build effective working relationships in a collaborative environment.
Responsibilities
- Process referrals from healthcare providers, ensuring documentation is complete and entered into the customer database.
- Review, validate, and organize medical records, physician orders, signatures, and diagnoses.
- Verify medical insurance benefits for new and existing patients and document findings in customer accounts.
- Handle inbound and outbound calls with healthcare providers, insurance companies, and customers to resolve referral issues.
- Identify missing documentation and coordinate corrections to ensure records are filed within required timelines.
- Research and resolve customer order issues while maintaining records in accordance with compliance requirements.
- Navigate multiple computer systems efficiently, using Microsoft Office and other relevant applications.
- Maintain professional interactions while following all applicable laws, regulations, and organizational policies.
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