Senior Collections Specialist
New
J
JobgetherFinance, Accounting
Based in the United States, 10:00 a.m. to 7:00 p.m. Eastern TimeFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5–8+ years
- Required Skills
- Microsoft Excel
Requirements
- High school diploma or equivalent.
- 5–8+ years of experience in collections, accounts receivable, or accounting.
- Demonstrated experience in customer collections, payment processing, and account reconciliation.
- Experience with multiple currencies and/or legal entities is strongly preferred.
- Strong written and verbal communication skills for professional customer-facing interactions.
- Proven ability to manage conflict, negotiate payment outcomes, and balance collection objectives.
- Strong problem-solving, organization, and prioritization skills.
- Experience maintaining account records and documentation through customer portals.
- Proficiency with enterprise resource planning (ERP), accounting, or billing systems.
- Strong Microsoft Excel skills for data analysis and reconciliation.
- Ability to work independently with competing priorities.
- Must be able to maintain working hours with overlap for Southern Hemisphere operations, specifically 10:00 a.m. to 7:00 p.m. Eastern Time.
- Ability to maintain a private, quiet, and suitable home-office environment.
Responsibilities
- Manage customer collection activities by contacting customers about overdue balances, securing timely payments, and maintaining records of collection efforts.
- Build productive customer relationships while applying effective collection practices.
- Escalate high-risk accounts, recurring payment challenges, and unresolved disputes requiring additional attention.
- Process customer payments, refunds, write-offs, and account adjustments accurately.
- Investigate and reconcile account discrepancies including unapplied cash, short payments, and disputed balances.
- Maintain accurate customer account information, payment terms, and billing requirements.
- Upload invoices and supporting documentation through customer portals.
- Manage account activity across multiple legal entities and currencies.
- Collaborate with Accounts Receivable, billing, and customer-facing teams to resolve issues.
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