Senior US Logistics Operations Specialist
New
J
JobgetherLogistics and Supply Chain
Based in the United States, Permanent overnight schedule 10:00 PM–7:00 AM MYTContractSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3–4 years
- Required Skills
- Data AnalysisMicrosoft Excel
Requirements
- 3–4 years of professional experience in logistics, operations, supply chain, delivery coordination, or a closely related field.
- Strong written and spoken English, with the ability to communicate clearly and professionally.
- Hands-on experience working with external vendors, carriers, third-party logistics providers, or other operational partners.
- Strong analytical and problem-solving capabilities.
- Advanced Excel and data-analysis skills.
- Ability to work independently, prioritize tasks, and manage high volumes of cases.
- Experience with logistics and operational systems like WMS, TMS, or ERP is an advantage.
- Experience with returns management, reverse logistics, e-commerce fulfillment, big-and-bulky delivery, or final-mile operations is highly desirable.
- Must be comfortable providing permanent overnight coverage for US/Canada markets on a Thursday–Monday or Friday–Tuesday schedule.
Responsibilities
- Own returns and replacement operations end to end, coordinating with internal teams, warehouses, carriers, and other logistics partners to ensure timely and accurate resolution.
- Manage outbound order workflows from scheduling through delivery, proactively identifying orders at risk of delays or scheduling issues and taking corrective action to recover them.
- Coordinate special delivery arrangements and resolve delivery exceptions, delays, failed deliveries, and other operational challenges in partnership with carriers and internal stakeholders.
- Respond to delivery, return, and replacement inquiries through phone, email, and ticketing systems, including escalations from Customer Experience teams and direct customer interactions.
- Manage return transportation workflows, including carrier pickup scheduling, return shipment tracking, and confirmation of warehouse receipt.
- Monitor recurring operational issues and exceptions, investigate root causes, and support corrective and preventive actions.
- Analyze operational reports and data to identify service gaps, inefficiencies, and opportunities for process improvement.
- Maintain accurate and timely records across outbound, return, and replacement workflows.
- Monitor and resolve weekend tickets promptly to ensure service continuity.
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