Collections Specialist
New
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LUX InfusionInfusion Care
United States – Remote, Monday–Friday, 8:00 AM–4:30 PM CSTFull-TimeMiddle
Salary26 - 28 USD per hour
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Job Details
- Experience
- Minimum of three (3) years of experience in collections-related activities
- Required Skills
- Microsoft ExcelCustomer servicePowerPoint
Requirements
- High school diploma or GED.
- Minimum of three (3) years of experience in collections-related activities.
- Experience providing customer service to internal and external stakeholders.
- Basic proficiency with Microsoft Office (Word, Excel, PowerPoint).
- Strong analytical and problem-solving skills.
- Persistence and confidence when working payer follow-ups.
- Customer-service mindset balanced with financial accountability.
- Ability to work in a fast-paced, metrics-driven environment.
- Clear written and verbal communication skills.
- Five (5) or more years of collections experience (preferred).
- Prior home infusion therapy billing or collections experience (preferred).
Responsibilities
- Follow up on submitted insurance claims to ensure correct and timely payment.
- Monitor and manage assigned payer accounts to minimize delinquent balances.
- Investigate denials, underpayments, and unpaid balances to determine resolution paths.
- Work directly with payers to correct issues and secure reimbursement.
- Distinguish between claims billed correctly versus those requiring correction or rebilling.
- Collaborate with internal billing, pharmacy, and operations teams to resolve claim issues.
- Respond to customer and internal inquiries related to claim status.
- Stay current on billing regulations, coding guidelines, and payer policy updates.
- Utilize clearinghouses and billing systems to support effective collections workflows.
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