Sales Quality Assurance (QA) Analyst
New
D
D2BSales Quality Assurance
Philippines or South Africa – RemoteFull-TimeMiddle
Salary500 GBP per month
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Analytical SkillsQuality AssuranceCRM
Requirements
- Experience in QA, call monitoring, outbound sales, appointment setting, or call centre operations
- Strong English comprehension, particularly with UK customer conversations
- Good written English
- Excellent attention to detail and listening skills
- Strong analytical and organisational skills
- Ability to consistently follow a structured QA checklist
- Comfortable reviewing a high volume of recorded calls
- Experience with CRM systems and spreadsheets
- Able to work independently
- Reliable laptop/desktop
- Stable high-speed internet
- Headphones/headset suitable for call recordings
- Quiet home workspace
Responsibilities
- Review recorded outbound sales calls against a QA checklist
- Assess lead qualification, accuracy, process adherence, and appointment quality
- Check CRM records against information discussed during calls
- Score and document QA results accurately
- Flag incorrectly qualified or poor-quality leads
- Provide clear written feedback based on QA findings
- Identify recurring quality issues and trends
- Maintain accurate QA records and reports
- Complete reviews within required timelines
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