Technical Support Agent
New
M
Manila RecruitmentMortgage Brokerage / Financial Services Technology
Philippines, Monday – Friday (Rotating shifts that start from 6AM – 8AM PH)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Minimum of 3 years of experience
- Required Skills
- JiraCustomer SuccessZendeskTroubleshootingData entryTechnical support
Requirements
- Minimum of 3 years of experience in Customer Success or IT Chat Support.
- Experience in mortgage broking, banking, or finance industries highly preferred.
- Experience in BPO handling similar accounts will be considered.
- Proficiency with ticketing systems such as Intercom or Zendesk.
- Strong comfort with computers, cloud software, and spreadsheets.
- Excellent written and verbal English communication skills.
- Strong troubleshooting and problem-solving abilities.
- Attention to detail and a proactive, 'can-do' attitude.
Responsibilities
- Provide behind-the-scenes support for Customer Success Specialists.
- Provision new accounts, including setting up environments and access.
- Respond to customer support queries via Intercom help desk.
- Investigate complex issues and log bug reports in JIRA.
- Update client workflows and perform account customizations.
- Conduct account health checks to assess software usage.
- Manage subscription changes such as upgrades and cancellations.
- Maintain and update documentation as features evolve.
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