Technical Support Representative
New
S
SupportNinjaIT Support
Philippines, 3pm to 12am then 4pm-1am after DST, MNLFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum of 2 years
- Required Skills
- Critical thinkingTroubleshootingTechnical supportCRM
Requirements
- Minimum of 2 years of experience in technical support or an equivalent role.
- Strong verbal and written communication skills.
- Advanced technical troubleshooting knowledge in hardware, software, and/or systems.
- Strong critical thinking skills.
- Proficiency in using computer applications and software.
- Previous experience using a CRM is preferred.
- Experience in a call center environment is preferred.
- Ability to work the required Manila time schedule.
- Ability to provide own equipment (BYOD).
Responsibilities
- Provide advanced technical support to customers experiencing technical issues with products or services.
- Identify and troubleshoot advanced technical problems to provide effective solutions.
- Communicate technical solutions to non-technical customers in a clear and concise manner.
- Escalate complex issues to higher-level team members as necessary.
- Document customer interactions and technical issues in a CRM system.
- Provide feedback on product improvements based on customer experience.
- Participate in training programs and continuous learning modules.
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