Remote Technical Support Representative
New
M
MCIBusiness Process Outsourcing
PhilippinesFull-TimeEntry
SalaryStarting compensation is based on experience.
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Microsoft OfficeCustomer serviceTroubleshootingData entryTechnical support
Requirements
- 18 years or older
- High school diploma or equivalent
- Prior call center experience
- Previous work-from-home experience
- Strong command of the English language (written and spoken)
- Typing speed of 20+ WPM
- High-speed internet connection
- Appropriate, quiet work environment
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Skilled in troubleshooting and follow-up
- Ability to multitask and self-manage effectively
Responsibilities
- Respond to inbound technical support requests via phone, chat, or email
- Diagnose and troubleshoot hardware, software, and network issues
- Guide customers through step-by-step solutions and escalate complex issues when necessary
- Document all customer interactions accurately in the system
- Maintain up-to-date knowledge of products, services, and support procedures
- Ensure customer satisfaction by providing timely and effective resolutions
- Follow company protocols and security guidelines when handling sensitive information
- Collaborate with internal teams to improve support processes and customer experience
- Meet performance metrics including resolution time, customer satisfaction, and attendance
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