Customer Support Representative
New
F
FrontierCustomer Support
India, Philippines, 10:00 PM–6:00 AM PSTContractEntry
Salary700 - 800 USD per month
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Job Details
- Languages
- English
- Required Skills
- Problem SolvingSaaSZendeskTroubleshootingCustomer support
Requirements
- Previous experience in customer support, customer service, help desk, or a similar role
- Strong written and verbal English communication skills
- Strong active listening, critical thinking, and problem-solving skills
- Comfortable troubleshooting straightforward user issues
- Able to distinguish between issues that can be resolved independently and those requiring escalation
- Able to follow processes while exercising good judgment
- Strong attention to detail and accuracy
- Ability to multitask, prioritize, and manage time effectively
- Comfortable working independently with limited supervision
- Comfortable learning and navigating new software and web/mobile applications
- Reliable and consistent
Responsibilities
- Respond to incoming customer support requests during overnight PST hours
- Provide Tier 1 support to Parkade users
- Identify the root cause of straightforward customer issues and provide clear next steps
- Help users troubleshoot and complete actions they cannot perform themselves in the app
- Gather relevant information and reproduce issues to better understand the problem
- Handle routine administrative requests that require internal team assistance
- Follow established processes and guidelines when resolving customer requests
- Prioritize requests based on urgency and customer impact
- Follow up on unresolved issues and ensure appropriate resolution
- Maintain clear and accurate documentation of customer interactions and resolutions
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