Customer Support Executive - L1 (Malayalam + Hindi)
New
L
LokalTechnology, Classifieds
Kerala, IndiaContractEntry
Salary not disclosed
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Job Details
- Languages
- Malayalam, Hindi, English
- Required Skills
- Communication SkillsProblem SolvingCustomer support
Requirements
- Fluency in Malayalam and Hindi (both written and verbal).
- Fluency in English (both written and verbal).
- Prior experience in customer support or a related field is highly desirable.
- Excellent communication and interpersonal skills.
- Ability to remain calm under pressure and handle complaints professionally.
- Familiarity with customer support tools and platforms.
- Strong commitment to customer satisfaction and a solution-oriented mindset.
- Strong organizational skills and attention to detail.
- BYOD: must have access to a personal smartphone and laptop for work.
Responsibilities
- Respond to customer inquiries promptly and effectively.
- Assist users in understanding app functionality and troubleshoot issues.
- Provide valuable feedback based on customer interactions to support product and service improvements.
- Document customer queries and resolutions accurately for internal tracking.
- Collaborate with team members to resolve complex user concerns efficiently.
- Maintain high standards of customer satisfaction through timely and empathetic support.
- Engage with users to build strong relationships and foster trust.
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