- Provide timely and professional technical support to customers mainly via email, with potential for phone and chat.
- Collaborate internally to escalate and resolve complex issues.
- Perform proactive outreach to contributors to address observed issues and optimize performance.
- Monitor overall AIS Network health utilizing observability tools and alerting mechanisms.
- Maintain and update station owner records to ensure data integrity.
- Provide suggestions for improvement based on community interactions.
- Handle logistics and operational issues.
- Moderate discussions and user-generated content to maintain a safe environment.
- Address and resolve conflicts or issues within the community.
SalesforceLinuxNetworking+3 more