Account Manager
New
M
Massive RocketDigital Marketing Agency
Anywhere in UKFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Stakeholder managementCustomer SuccessSaaSAccount Management
Requirements
- Strong experience in Account Management, Client Services, Customer Success, or Strategic Account Management.
- Proven experience managing enterprise or strategic client relationships and senior stakeholders.
- Strong commercial acumen with experience across renewals, upsells, forecasting, and account profitability.
- Experience managing complex, multi-workstream client programmes in an agency, consultancy, MarTech, SaaS, or technology environment.
- Excellent stakeholder management, communication, negotiation, and problem-solving skills.
- Commercially minded with a track record of identifying growth opportunities and expanding client relationships.
- Comfortable translating technical and delivery topics into clear business outcomes and ROI.
- Highly organised, proactive, and able to manage multiple strategic accounts and competing priorities.
Responsibilities
- Own strategic client relationships, building trusted connections across senior, regional, and market stakeholders.
- Act as the primary commercial and strategic point of contact, managing priorities, risks, escalations, and opportunities.
- Lead client status meetings, account reviews, governance forums, and Executive Business Reviews.
- Coordinate internal teams to ensure client priorities are clearly understood, appropriately scoped, and delivered effectively.
- Develop strategic account plans covering stakeholders, client priorities, renewals, risks, and growth opportunities.
- Identify and lead renewals, upsells, extensions, and expansion opportunities across markets, brands, teams, and capabilities.
- Maintain visibility of account health, pipeline, revenue, profitability, client satisfaction, and commercial risks.
- Translate complex delivery, data, marketing, and technical work into clear business outcomes and recommendations for senior clients.
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