Customer Success Manager, Growth

New

JobgetherSaaS Technology

Based in United StatesFull-TimeMiddle

SalaryCompetitive salary and equity package.

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Job Details

3+ years of relevant experience in a technical, customer-facing role such as Customer Success, Account Management, or Solutions Consulting.
Demonstrated experience working in SaaS and startup environments.
Strong organizational and time-management skills to manage multiple relationships.
Excellent written and verbal communication skills with the ability to explain complex concepts clearly.
Strong relationship-building and consultative skills to establish trust with customers.
Customer-centric mindset focused on helping organizations achieve their goals.
Ability to work collaboratively across functions and influence internal teams.
Experience partnering with product and engineering teams is preferred.
Familiarity with developer tools, technical products, or software development workflows is an advantage.
Comfortable working independently in a remote-first, asynchronous environment.

Build and maintain strong relationships with key stakeholders across mid-market customer accounts.
Develop a deep understanding of the product and help customers translate its capabilities into measurable business outcomes.
Lead customer onboarding programs, ensuring new customers understand key features, workflows, and best practices.
Deliver ongoing customer enablement and training to strengthen product knowledge, engagement, and adoption.
Identify opportunities to expand product usage and drive deeper adoption over time.
Monitor customer satisfaction and engagement to proactively identify risks and opportunities for retention.
Act as a strong customer advocate internally by communicating feedback to product, sales, and support teams.
Contribute to the development of customer success processes, playbooks, and best practices.

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