- Translate customer business and eLearning goals into long-term, scalable technical strategies using Docebo’s feature set.
- Own the technical and product relationship for assigned enterprise accounts in collaboration with Account Teams.
- Guide executive and technical stakeholders through platform innovations, API integrations, and AI-assisted workflows.
- Monitor technical performance metrics such as API usage and login trends to mitigate risks and ensure platform stability.
- Deliver high-impact performance and SLA reviews to customer leadership.
- Analyze support case patterns and lead proof-of-concept pilot projects to improve platform health.
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