Customer Education & Enablement Specialist
J
JobgetherB2B SaaS Education
Based in Canada, Pacific, Mountain, and Eastern time zonesPart-TimeMiddle
Salary30 - 35 CAD per hour
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Job Details
- Experience
- 1–3 years
- Required Skills
- Content creationHubSpotCRM
Requirements
- 1–3 years of experience in customer education, customer training, instructional design, enablement, or customer operations.
- Demonstrated ability to facilitate live virtual training for diverse audiences, including educators, students, HR professionals, coaches, or institutional stakeholders.
- Strong written communication skills, with the ability to independently create clear guides, newsletters, documentation, and educational materials.
- Working knowledge of CRM systems and strong organizational skills, with excellent follow-through and the ability to consistently close operational loops.
- Comfortable adopting AI tools and new technologies quickly, with curiosity about how AI can improve customer education and business workflows.
- Based in Canada with availability to collaborate across Pacific, Mountain, and Eastern time zones.
- HubSpot experience as an administrator or power user is highly desirable.
- Experience in higher education, career services, workforce development, or related fields is an advantage.
- Hands-on experience using AI assistants such as Claude, Fireflies, or comparable workplace tools is a plus.
- Experience with webinar or learning-management platforms, along with basic video production or editing skills, is beneficial.
- Experience developing Train-the-Trainer programs or certification initiatives is an additional advantage.
Responsibilities
- Lead customer onboarding and implementation sessions, ensuring customers are fully prepared before transitioning accounts to Customer Success Managers.
- Deliver live virtual training for faculty, students, coaches, HR professionals, and other customer audiences, adapting content to different needs and levels of expertise.
- Run recurring office hours and other educational sessions to reinforce product knowledge and encourage adoption.
- Create, maintain, and organize customer-facing educational resources, including product guides, faculty materials, student assignments, knowledge-base content, FAQs, newsletters, and video resources.
- Develop and execute adoption initiatives such as Train-the-Trainer programs, certifications, semester launch kits, email sequences, and targeted adoption campaigns.
- Coordinate onboarding-phase customer marketing activities and provide clear briefs to Marketing teams responsible for producing campaign assets.
- Maintain onboarding-related CRM records, meeting summaries, training schedules, AI-generated meeting notes, follow-up communications, and resource distribution.
- Track webinar attendance, product adoption, and educational resource usage, using these insights to communicate training effectiveness to the Customer Success team.
- Operate and monitor AI-assisted workflows established by Customer Success leadership, making minor adjustments where appropriate and escalating issues requiring broader redesign.
- Continuously identify opportunities to improve onboarding, education, customer engagement, and operational efficiency as products and customer needs evolve.
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