Customer Success Manager, Medical & Health Sciences Education
J
JobgetherHealth Sciences Education
Fully remote work from anywhere in Canada., North American time zonesFull-TimeMiddle
SalaryCAD $78,000–$85,000
Apply NowOpens the employer's application page
Job Details
- Required Skills
- SalesforceCustomer SuccessSaaSAccount ManagementRelationship managementCRM
Requirements
- Experience in Customer Success, account management, consulting, or another customer-facing role with independent portfolio ownership.
- Ability to build trusted relationships and navigate competing priorities within complex organizations.
- Experience supporting customer adoption, retention, renewals, and account growth.
- Ability to identify customer needs and recognize opportunities for value-added products and services.
- Strong communication skills for leading strategic conversations and influencing stakeholders.
- Demonstrated ability to work independently, manage ambiguity, and drive outcomes in a remote environment.
- Experience using CRM or Customer Success platforms such as Salesforce or ChurnZero.
- Ability to support customers across North American time zones.
- Curiosity and willingness to develop domain expertise in medical and health sciences education.
- Thoughtful approach to using AI and emerging tools to improve productivity and engagement.
- Advantageous: Experience in higher education, healthcare education, or complex B2B SaaS.
Responsibilities
- Build and maintain trusted, long-term relationships with program leaders, educators, and administrators.
- Develop a deep understanding of customer goals and operating environments to provide proactive guidance.
- Own the overall customer relationship and coordinate support across internal teams.
- Drive customer adoption, retention, and renewal readiness through consistent engagement.
- Identify expansion opportunities and partner with Sales to create meaningful value.
- Translate customer feedback and recurring challenges into actionable product and business insights.
- Contribute to the evolution of Customer Success processes, including leveraging AI for scalability.
View Full Description & ApplyYou'll be redirected to the employer's site
