Customer Success Manager, Medical & Health Sciences Education
A
Acuity InsightsEdTech, SaaS
This is a fully remote role open to candidates based anywhere in Canada., North American time zonesFull-TimeMiddle
SalaryA base salary between $78,000 - $85,000 CAD
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Job Details
- Required Skills
- SalesforceCustomer SuccessSaaSAccount ManagementCRM
Requirements
- Proven experience in Customer Success, account management, consulting, or similar customer-facing roles.
- Demonstrated ability to independently manage and own customer relationships or portfolios.
- Experience building relationships across multiple stakeholders in complex organizations.
- Background in supporting customer adoption, retention, and renewal processes.
- Proficiency with CRM or Customer Success platforms such as Salesforce or ChurnZero.
- Ability to navigate challenging conversations and ambiguity with sound judgment.
- Experience working independently in a remote environment.
- Ability to support customers across North American time zones.
- Ability to balance customer value with commercial business outcomes.
Responsibilities
- Build and maintain trusted, long-term partnerships with program leaders, educators, and administrators.
- Manage a portfolio of mid-sized and strategic institutional accounts, ensuring partner outcomes and retention.
- Anticipate account health risks and identify opportunities for product adoption or expansion.
- Collaborate with internal teams including Implementation, Support, Product, and Sales to drive holistic customer value.
- Provide customer insights and patterns to internal teams to help improve product and service offerings.
- Navigate complex stakeholder environments to guide institutional partners toward their goals.
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