Customer Education & Enablement Specialist
J
JobscanEdTech
Remote - Canada, Pacific/Mountain/Eastern time zonesPart-TimeMiddle
Salary30 - 35 CAD per hour
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Job Details
- Experience
- 1–3 years
- Required Skills
- HubSpotCRM
Requirements
- 1–3 years of experience in customer education, training, instructional design, or customer operations.
- Comfortable facilitating live virtual training with diverse audiences.
- Strong written communication skills for creating guides, newsletters, and documentation.
- Working knowledge of CRM tools.
- Highly organized with strong follow-through capabilities.
- Curious about AI tools and quick to adopt new technology.
- Based in Canada.
- Available on Pacific, Mountain, or Eastern time zones.
Responsibilities
- Lead standard onboarding and implementation sessions for university, outplacement, and enterprise partners.
- Deliver live virtual faculty, student, and coach training and run recurring office hours.
- Maintain all customer-facing educational resources including Knowledge Base, video library, and product guides.
- Develop and execute Train-the-Trainer certifications, semester launch kits, and adoption campaigns.
- Manage onboarding-phase HubSpot updates, meeting summaries, and training schedules.
- Track webinar attendance, adoption metrics, and report training effectiveness.
- Implement and maintain AI-assisted operational workflows.
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