Customer Success Manager
New
G
GriffinFintech / Banking
Location: London or remote within the UKFull-TimeMiddle
Salary£50-55,000 + discretionary commission
Apply NowOpens the employer's application page
Job Details
- Experience
- 2-3 years' experience
- Required Skills
- Time ManagementStakeholder managementRelationship buildingAccount Management
Requirements
- 2-3 years' experience in B2B customer success or account management
- Excellent time management skills, with experience handling competing priorities
- Strong sense of ownership and accountability
- Demonstrated success in customer retention and account expansion
- Strong relationship-building skills with experience developing rapport across stakeholders
- High degree of comfort adopting new software tools
- Excellent writing skills with a focus on clarity and readability
Responsibilities
- Fully own your customer book and be accountable for their delight, retention and commercial growth through proactive and responsive communication
- Become a true product expert by developing a deep understanding of Griffin's products and systems
- Get hands-on with customers, understand the detail of their challenges and help resolve them
- Work closely with implementation teams to ensure a smooth onboarding experience and faster time-to-value
- Uncover upsell and cross-sell opportunities within existing accounts to drive revenue growth
- Improve existing processes and meaningfully harness AI to optimise the customer experience
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