Propello Cloud

SaaS Loyalty & Rewards Platform

11-50 employees

Founded 2018

$332K debt financing

Internet

Private Company

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Internet Digital Marketing Loyalty Programs E-Commerce Business Development SaaS+2 more

Remote-First Company

This company operates with a remote-first culture, allowing team members to work from anywhere.

Open Positions1

Workable workplace: remote; Workable locations: ManchesterEnglandUnited KingdomFull-TimeLoyalty SaaSPosted

Senior Customer Success Manager (Enterprise Accounts)

Build success plans with enterprise clients, defining objectives, KPIs and actions.
Help clients improve registration, activation, engagement and reward usage through onboarding, communications and programme optimisation.
Identify retention risks, address underperformance and help clients see the value of their investment.
Identify opportunities to expand programmes into new markets, introduce capabilities and increase adoption with the commercial team.
Lead QBRs and senior stakeholder meetings, connecting performance data to business outcomes and agreeing next steps.
Coordinate with implementation, product, technical and partnerships colleagues to support launches and resolve issues.
Translate client feedback into insights that help shape the product and service.
Improve playbooks, reporting and ways of working, and use AI and automation to make the team more effective.

Stakeholder managementSaaSCRM

Company Overview

Propello Cloud provides a white-label SaaS loyalty and rewards platform for customer acquisition, retention, and engagement. The company offers a solution for building rewards and partnership programs by combining technology and content. Products include Customer Loyalty Software, an API Reward Engine, Targeting capabilities using AI and machine learning, Programme Management, an ROI Calculator, and Card-Linked Offers. Propello Cloud works with brands such as JD Sports, Lebara, and HelloFresh. The company has raised a total of £900,000 across two funding rounds, with the latest being debt financing of £250,000 from NatWest Bank in October 2024.

Culture

Propello Cloud operates with a remote-first policy and offers optional hybrid working from its Manchester workspace. The company states it is family-first and emphasizes flexibility to support work-life balance.

Technology Story

Propello Cloud utilizes technologies such as Common Crawl, Font Awesome, IPv6, Hubspot Hosted, and CommonCrawl Top 5m. The company's offerings include an API Reward Engine and Targeting capabilities that use AI and machine learning for personalized rewards. Technical confidence in discussing platform capabilities, integrations, and data requirements is relevant for certain roles.

Why Work Here

The company offers a remote-first work environment with an optional hybrid working model from Manchester, England. Employees can have meaningful responsibility, own relationships with enterprise clients, and contribute to product decisions. There are opportunities for career development as the company, client base, and platform expand.

Remote-first with optional hybrid working from Manchester, England, United Kingdom
Meaningful responsibility with enterprise clients
Influence over customer success approach and product decisions
Opportunities for career development

Benefits and Perks

Commission structure for expansion and upsell
Discretionary bonuses
Pension scheme
Regular social events
Generous holiday entitlement
Access to the company's suite of rewards
Health cash plan with tenure