Account Manager
New
J
JobgetherSales
Based in the United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- NegotiationCustomer SuccessAccount Management
Requirements
- Proven experience in account management, customer success, sales, or another customer-facing commercial role.
- Demonstrated ability to manage and grow a portfolio of existing customers while maintaining strong long-term relationships.
- Experience driving renewals, identifying expansion opportunities, and executing cross-sell or upsell strategies.
- Strong understanding of customer relationship management and the ability to engage effectively with multiple stakeholders.
- Commercially minded with the ability to recognize opportunities and translate customer needs into business growth.
- Strong organizational and operational skills, with the ability to manage multiple accounts, priorities, projects, and stakeholders.
- Excellent communication, presentation, negotiation, and relationship-building abilities.
- Ability to understand complex customer organizations and collaborate effectively across different departments.
- Entrepreneurial, proactive, accountable, and motivated by ownership and measurable results.
- Comfortable working in a fast-paced environment where adaptability, ambition, collaboration, and continuous learning are valued.
Responsibilities
- Manage and grow an assigned portfolio of existing customers, taking ownership of the overall account strategy and relationship.
- Drive customer retention and renewals by proactively understanding client needs, priorities, and business objectives.
- Identify and develop cross-sell and expansion opportunities across new divisions, teams, and use cases within existing customers.
- Build and maintain strong, trusted relationships with key customer stakeholders and decision-makers.
- Act as a strategic partner to customers by understanding their broader operational needs and connecting them with relevant solutions.
- Coordinate across internal and customer-facing teams to ensure projects, services, and solutions remain aligned with business goals.
- Monitor account health, identify potential risks or growth opportunities, and take proactive action to improve customer outcomes.
- Develop a deep understanding of customer organizations, including their departments, challenges, priorities, and commercial opportunities.
- Manage your book of business with an entrepreneurial mindset, taking accountability for performance, customer satisfaction, and revenue growth.
- Contribute to broader sales and customer-growth objectives across multiple market segments.
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