Director, Fraud Operations
J
JobgetherFinancial Services
IndiaFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 10 years of progressive experience
- Required Skills
- ComplianceChange ManagementRisk Management
Requirements
- At least 10 years of progressive experience in fraud investigations, financial crimes, or risk management.
- Minimum of 7 years of direct people leadership experience leading fraud or risk management teams, including managing managers.
- Proven experience leading large-scale fraud investigation or operations functions.
- Demonstrated success in developing leaders, building high-performing teams, and strengthening organizational effectiveness.
- Experience owning operational performance, workforce planning, and financial/risk outcomes.
- Strong knowledge of fraud typologies, fraud risk management frameworks, and financial crime trends.
- Proven ability to translate systemic risk insights into effective enterprise-level mitigation strategies.
- Strong executive presence with the ability to influence senior stakeholders and drive complex initiatives.
- Demonstrated capability to balance regulatory requirements, fraud risk, operational efficiency, and customer considerations.
- Reliable internet connection of at least 25 Mbps for individual use.
- Dedicated, uninterrupted remote workspace.
Responsibilities
- Establish the strategic vision, objectives, and operating model for the Fraud Investigations function.
- Oversee departmental performance including fraud losses, service levels, productivity, quality, and operational effectiveness.
- Serve as a senior escalation point for significant fraud investigations, emerging threats, and regulatory matters.
- Identify fraud trends and systemic vulnerabilities to develop enterprise-wide mitigation strategies.
- Lead, coach, and develop managers, team leads, and Fraud Investigators to build a culture of accountability.
- Partner with cross-functional stakeholders in Risk, Compliance, Legal, and Technology to strengthen controls.
- Develop workforce plans and organizational structures to support business growth and scalability.
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