- Serve as the first point of contact for customer payment inquiries and issues.
- Investigate and resolve payment problems end-to-end until resolution.
- Escalate and coordinate with internal Finance, Engineering, Compliance, and Product teams.
- Provide first-line engineering support for integrator teams debugging APIs, auth, webhooks, and idempotency.
- Utilize internal tools, SQL, and AI for data analysis, transaction investigation, and ledger state checks.
- Manage customer tickets and communications using Zendesk or HubSpot.
- Identify recurring issues to improve internal processes and documentation.
- Partner with internal teams on new payment feature launches.
SQLRESTful APIsCompliance+2 more