Payment Operations Engineer
New
C
CalizaFintech payments
Remote, Europe, Africa or AsiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Professional English required.
- Experience
- 3+ years in a technical, customer-facing role at a fintech, payments company, bank or API-first business, such as technical support, payment operations or implementation.
- Required Skills
- PythonSQL
Requirements
- Have 3+ years of experience in a technical, customer-facing role at a fintech, payments company, bank or API-first business, such as technical support, payment operations or implementation.
- Understand payment statuses, settlement, cutoffs, finality, returns and recalls.
- Be comfortable reading JSON API requests, logs and webhooks.
- Have working SQL skills and some scripting experience in Python or similar.
- Have hands-on experience using AI tools for scripting, investigation or documentation, and check their outputs.
- Use a methodical investigation approach, forming and checking hypotheses rather than guessing.
- Communicate clearly and calmly with customers, including when the full answer is not yet known.
- Be comfortable with high autonomy and ambiguity in a fast-moving remote startup.
- Professional English is required.
- Nice to have: hands-on experience with Fedwire, ACH, SPEI, SEPA (SCT and SCT Inst) or CNAPS.
- Nice to have: familiarity with ISO 20022 payment messages, stablecoins, crypto wallets, block explorers, partner or sponsor bank investigations, double-entry accounting or reconciliation.
Responsibilities
- Serve as the technical point of contact for customers with payment problems.
- Answer live customers' technical API questions about failed webhooks, error codes and unexpected payment statuses.
- Trace payments across APIs, internal systems, ledgers, partner banks, payment rails and blockchains.
- Distinguish expected behavior from bugs and escalate bugs to engineering with clear evidence.
- Work with partner banks and providers on investigations, returns and recalls.
- Support compliance requests for information about specific payments.
- Tag issue root causes and write runbooks for recurring problems.
- Review new rails and corridors before launch, identifying operational failure scenarios.
- Write SQL queries and scripts to automate repetitive work.
- Build at least one tool or automation that measurably reduces manual work.
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